Pinoy Buzz: Call Center

Call center agent with CKD warns about unhealthy lifestyle in BPO industry

<div dir="ltr" style="text-align: left;" trbidi="on">If you are among the 1.3 million-strong business process outsourcing (BPO) workforce in the Philippines, you should pay more attention to your health as you are more prone to certain diseases such as chronic kidney disease (CKD).<br /><br />That’s according to a Facebook post by a call center agent recently diagnosed with CKD.  Such condition is characterized by gradual loss of kidney function over time that may lead to permanent kidney failure.<br /><br />In the viral post shared on the Facebook page Buhay Call Center Agent, the female call center agent revealed that she has decided to leave the BPO industry after 8 years for health reasons. She revealed how the unhealthy lifestyle of most BPO employees can compromise their health.<br /><br /><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhrrD_L3dnhbSfokL5k_xhEbvXxBVoH_HXXY7mBQF_Jt4Kghh2y4F2II3HSxIrR0umbJGGjONXexiw8GUuRWJt7idl2T9yxw4Ixw2imqZhOT5mLqE7BxPH75-cJyI4QPgybfwh6BMZQX7Wh/s1600/call-center-ckd-2.jpg" imageanchor="1" rel="nofollow" style="margin-left: auto; margin-right: auto;"><img alt="Call center agent with CKD warns about unhealthy lifestyle in BPO industry" border="0" class="img" data-original-height="300" data-original-width="600" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhrrD_L3dnhbSfokL5k_xhEbvXxBVoH_HXXY7mBQF_Jt4Kghh2y4F2II3HSxIrR0umbJGGjONXexiw8GUuRWJt7idl2T9yxw4Ixw2imqZhOT5mLqE7BxPH75-cJyI4QPgybfwh6BMZQX7Wh/s1600/call-center-ckd-2.jpg" title="Call center agent with CKD warns about unhealthy lifestyle in BPO industry" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">PHOTO CREDIT: Facebook/Buhay Call Center Agent</td></tr></tbody></table>The unnamed call center agent said BPO employees should refrain from consuming beverages commonly drank by agents such as coffee, soft drinks, energy drinks, alcohol as well as supplements. She also advised agents to urinate if they need to and for team leaders, managers and work force to allow their agents to take a bio break.<br /><div id="unruly-unit"></div><br />Moreover, the call center agent encouraged other agents to see a doctor rather than self-medicate.<br /><br />According to her doctor, BPO employees are more prone to this disease because of their unhealthy lifestyle.<br /><br />“Yup, i was diagnosed with Ckd. Sabi ng mga doctor ko, isa sa mga prone sa ganito ay mga call center agents.... Dahil sa lifesytle naten.... Sa iniinom na mga gamot , sa pagwawalang bahala sa masakit sa atin before na hindi nalunasan (puro pain killers lang ),” she revealed. <br /><br />Towards the end of her post, she advised BPO employees not to take their health for granted. <br /><br />“Pero beshie, iba pala talaga pag nandun ka na sa situation.... Last Wed lang ako nadiagnosed. Akala ko simpleng ubo at sakit sa likod lang eh....<br />Ayun lang.... Basta mga peepz ingatan ang health lalo na ito talaga puhunan natin,” she wrote in her post.<br /><br />The country’s BPO industry is now the world’s leading destination for voice services and has generated $25 billion revenues in 2016.<br /><br /><center><iframe allowtransparency="“true" frameborder="0" height="784" scrolling="no" src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2FBuhayCallCenterAgent%2Fposts%2F1688150761197140&width=500" style="border: none; overflow: hidden;" width="500"></iframe></center><br /><b>-- Mini, The Summit Express</b></div>

Call center agent with CKD warns about unhealthy lifestyle in BPO industry

If you are among the 1.3 million-strong business process outsourcing (BPO) workforce in the Philippines, you should pay more attention to yo...

US firm to open BPO-call center in MOA

<div dir="ltr" style="text-align: left;" trbidi="on">MANILA, Philippines - Harte Hanks is consolidating its Manila operations and adding room for hundreds of new employees with the opening of the company’s BPO-call center at the Mall of Asia (MOA) Complex, in Pasay City on April 21.<br /><br /><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhz7m48ZJ7lo-MZgB0pwOQaCZvqzCpsSvAiJl4Y_YcRRAa731tpNC8R8CKkOaGEx8XFIaqvUm258HW-MHNsTxBGIdAVulOkBvuH1rYamyj8kc_raSlB7SqgCsSBvqbfXtnunMqZ86-8Y5rF/s1600/Five-ECom.jpg" imageanchor="1" rel="nofollow" style="margin-left: 1em; margin-right: 1em;"><img alt="Five E-Com center" border="0" height="380" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhz7m48ZJ7lo-MZgB0pwOQaCZvqzCpsSvAiJl4Y_YcRRAa731tpNC8R8CKkOaGEx8XFIaqvUm258HW-MHNsTxBGIdAVulOkBvuH1rYamyj8kc_raSlB7SqgCsSBvqbfXtnunMqZ86-8Y5rF/s640/Five-ECom.jpg" title="Five E-Com center" width="560" /></a></div><br /><br />Harte Hanks Philippines, a subsidiary of the US-based marketing company currently employs about 2,000 people in its main and secondary locations in Metro Manila.<br /><br />The move allows the company, which has established its presence in Asia-Pacific with the launching of its call center in the Philippines over a decade ago, to integrate the secondary locations with the Pasay facility.<br /><br />“We have been always impressed by the skill and dedication of our employees in Manila and look forward to sustaining our growth here,” said Jonathan Bondoc Harte Hanks Manila-based Site Director, in a statement.<br /><br />Among Harte Hanks’ clients are companies known worldwide in information technology, computer software, sports media, banking, mobile phone and health insurance industries.<br /><br />Besides the Asia-Pacific, Harte Hanks has offices spread across North America, Europe and Latin America.<br /><br />“The Philippines’ consistent support of innovative business models such as buy-operate-transfer model and investment in dependable infrastructure priorities are just two of the reasons we are expanding our investment here,” added Ben Chacko, head of operational planning and strategy for Harte Hanks.<br /><br />The American outfit, whose call center business focuses on North American clients, started doing business in the Philippines with a buy-operate-transfer partnership in 2001.</div>

US firm to open BPO-call center in MOA

MANILA, Philippines - Harte Hanks is consolidating its Manila operations and adding room for hundreds of new employees with the opening of t...